Shipping & Returns
We hope you'll love your new jewelry. However, if you change your mind, returns are quick and easy.
RETURNS POLICY
- Jewelry must be returned in new and unworn condition, and in its complete, original packaging, including the pouches and jewelry box.
- Please do not try on earrings before returning them.
- We offer returns and refunds within a period of 30 days from the date of purchase.
EXCHANGES
If you would like to exchange your ring for a different size, please write to us at contact@lilineandco.com
and we will take care of it for you. Need help finding your size? Reach out any time, we're happy to help.
RETURNS - DURATION
We try to process your return within 5 business days. Please note that during busy times of the year, processing your return might take up to 10 business days. Your refund will be credited to your original payment method.
IMPORTANT:
- Keep the shipping receipt and tracking number
- Items with visible signs of wear, damage, or missing parts (pouches, extras, etc.) are excluded from returns.
Warranty
Our jewelry is made to last - but if something goes wrong, we’ve got you covered.
In addition to your statutory consumer rights under German law, we offer a voluntary 1 -year warranty on material and manufacturing defects from the date of purchase.
What’s covered:
- Material or workmanship defects that affect the piece’s function
- Faulty clasps, hinges, or other moving parts
How to claim:
Send us an email to contact@lilineandco.com with a few photos and a short description of the issue. Please reach out as soon as the defect becomes noticeable. Each case will be reviewed individually.
What we’ll do:
If your claim is valid, we’ll either repair your piece at no cost, or replace it. We reserve the right to repair the piece up to two times before offering a refund.
What’s not covered:
- Normal wear and tear (e.g. scratches, fading, worn plating)
- Damage from improper storage or harsh cleaning agents
- Damage from contact with chlorinated water or sea water
- Accidents (e.g. dropped items, stepped-on jewelry)
- Changes made by third parties